Privacy Policy for Our Land Surveying Central Coast Services

1. Introduction

Daly.Smith Pty Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, products, or services, you agree to the terms of this Privacy Policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Your name
• Email address
• Phone number
• Postal or delivery address
• Payment information (if applicable)
• IP address and device details
• Information provided through forms, emails, or customer service communications

We only collect information necessary for our business functions or services.

3. How We Collect Personal Information

We collect personal information through:

• Direct interactions (e.g. when you contact us, sign up, or place an order)
• Our website and online forms
• Emails and phone calls
• Cookies and tracking tools used on our website

4. Why We Collect Your Personal Information

We collect and use your personal information to:

• Provide and manage our products and services
• Process orders and transactions
• Communicate with you regarding your account or enquiries
• Send updates or marketing communications (only with your consent)
• Improve our services and website functionality
• Comply with legal and regulatory obligations

5. Disclosure of Personal Information

We may share your personal information with:

• Employees, contractors, or related entities of Daly.Smith Pty Ltd
• Service providers (e.g. IT, marketing, logistics, or payment processors)
• Government or regulatory authorities if legally required
• Any other party you have consented to

We take reasonable steps to ensure all third parties we deal with protect your personal information.

6. Storage and Security

Your personal information is stored securely and protected from unauthorised access, disclosure, or misuse. We use industry-standard safeguards, both electronic and physical, to secure your data.

When we no longer require your personal information, we will destroy or de-identify it in accordance with our data retention policies and legal obligations.

7. Cookies and Tracking

Our website may use cookies and other tracking technologies to:

• Improve user experience
• Analyse traffic and usage patterns
• Personalise content

You can manage cookie settings through your browser. Please note that disabling cookies may affect site functionality.

8. Access and Correction

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate, outdated, or incomplete information

To make a request, please contact us using the details in Section 11. We will respond within a reasonable timeframe, typically within 30 days.

9. Overseas Disclosure

Some of our third-party service providers may store or process data outside Australia. We take reasonable steps to ensure these providers comply with privacy standards that align with Australian requirements.

10. Complaints

If you believe we have breached your privacy or mishandled your information, please contact us using the details below. We will investigate and respond as soon as reasonably possible.

If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992

11. Contact Us

For any questions, feedback, or complaints regarding your privacy, please contact us at:

Daly.Smith Pty Ltd
Email: mail@dalysmith.com.au
Phone: 02 49 732 745
Postal Address: PO Box 204 Morisset NSW 2264

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We recommend you review this page periodically to stay informed of any changes.